Help Center

Frequently Asked Questions

Quick answers:

  • Remember, due to the custom nature of our swag, it ships separately. All swag is on track as listed on the registration page for each event.
  • There is a 30-day grace period after each event for you to finish your race and report your time. Each race page has specifics about when the deadlines are.
  • Medals do not ship until after you have reported your time or completion and after the event. To report your time for standard races: go up to the menu on this page and click "report my time". Then follow the prompts. This video shows what it looks like.
  • To report the completion of challenges, follow the instructions on the individual event page as reporting is different for each challenge.

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