Help Center

Frequently Asked Questions

Quick answers:

  • Remember, due to the custom nature of our swag, it ships separately. All swag is on track as listed on the registration page for each event.
  • There is a 30-day grace period after each event for you to finish your race and report your time. Each race page has specifics about when the deadlines are.
  • Medals do not ship until after you have reported your time or completion and after the event. To report your time for standard races: go up to the menu on this page and click "report my time". Then follow the prompts. This video shows what it looks like.
  • To report the completion of challenges, follow the instructions on the individual event page as reporting is different for each challenge.

Still not clear?

Let us know how we can help.

support@virtualrunningclub.com  •  Text #: 435-200-5456
(If you text about an existing registration, please include your email address so we can look up your specifics)

>